Terms and conditions

Our right not to supply

We reserve the right to not supply goods or proceed with an order for the following reasons:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.

Where possible we will contact you to offer an alternative arrangement

We reserve the right to susbstitute meats or products of an equivalant quality and value.

Order acceptance
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the poductss ordered.

Returns Policy
In the unlikely event that you are unhappy with any item we will happily refund or replace it. However we cannot accept any liability in cases where the goods are delivered in accordance with your request but not adequately stored from that point.

How to Order
Follow these simple steps to place your order.

1. Select the product by clicking on the "Add to basket" button this will add it to your shopping basket you can check the contents of you shopping basket at any time by clicking the "View basket" link next to the item.
you change the quantities in the shopping basket by changing the number and clicking recalculate
If you want to remove an item at any time from your basket, click the ‘Remove’ button.
2. When you have finished shopping, simply click where it says ‘Go to checkout ’ next to your basket total.
It is very important that you leave alternate delivery information if you are not going to be there to receive the delivery. Enter this information in the text box provided. information such as leave with the neighbour at such and such etc and a contact telephone number would be very useful.
Once you are satisfied, click on the box next to “I have read and accepted the terms and conditions ” and click on the ‘Proceed’ button.
4. Then pay for your order.

This will take you to a secure sever via WorldPay where you will be able to choose to pay by Credit Card or Debit Card.

Please note that the facilities for processing your order are provided by RomanCart and RBS WorldPay both are very respected and secure providers of ecommerce solutions. your order will be processed from the point you enter your credit card details by using encrypted technology you can check this by viewing the padlock symbol that appears in the corner of the browser window.

Deliveries

Farnless Farm Park delivers between the hours of 8am and 6pm.

This time period may vary during busy periods such as Christmas.

Farnless Farm Park delivers to the UK Mainland ONLY. Due to our goods being perishable we are unable to offer our goods for delivery abroad.

Please inform us of any alternative instructions for your delivery when placing your order. It is ideal if you would be at home to sign and approve of your delivery. However you may also have your meat delivered to your work, to a friend or neighbour or suggest a safe secure place where it may be left safe.

A delivery charge of £12 per delivery address applies

Payment

Credit Card Online
We require your payment details when you place an order so please have them ready. We cannot accept cheques, postal orders or gift vouchers for payment of your order when shopping on-line.

Credit Card Security
All credit card details are handled via encrypted communications through our online transaction partners. We do not handle or store any credit card details on our system, nor do we ever request personal or credit card details from customers by email.

Christmas ordering information.
Please phone 0784 7129 229 or email info@farnlessfarmpark.com for information

Delivery Costs
Local orders can be picked up from Farnless Farm Park at no charge.

We only deliver throughout Mainland UK
For orders over £100, delivery is FREE.
For orders of less than £100, the delivery cost is £12.

Packaging and Weights
We aim to provide a cut of meat as close to the weights detailed on the website as possible. We will send you a confirmatory email when your order is ready for despatch.

Delivery Instructions
When you place your order you will be asked to give clear instructions where we can securely leave the parcel if you are not at home when the courier arrives, i.e. with a neighbour, in the garage or porch etc. Alternatively we can deliver to your work address if that is more convenient for you. Please ensure you provide a daytime telephone / mobile number so that we can call or notify you or the person at the delivery address if we need clarification when delivering your order.

Delivery queries or concerns
Please inform us by calling 0784 7129 229 or email info@farnlessfarmpark.com, as soon as possible if your order is not delivered when expected.

Due to the fresh nature of the products we cannot accept returns or refund purchases when our carrier is unable to deliver in the event that no one is available to accept the order and no alternative delivery instructions can be carried out. This can be avoided by ensuring you have given clear instructions when placing your order.

Our Guarantee
We are committed to providing you with the best produce – but, if for any reason our meat does not arrive in perfect condition, or you are unhappy with any part of your order please inform us within 24 hours of acceptance of delivery. We will happily arrange a replacement or refund. Please inform us by calling 0784 7129 229 or email info@farnlessfarmpark.com, as soon as possible.

Cancelling an Order
If you wish to cancel an order, please notify us by phone or email no later than 24 hours from placing your order.

Out of Stock Items
Although we make every effort to ensure we can offer the whole range of organic meat and cuts, sometimes we will not have some options, either due to seasonality or demand. If this is the case and one of the items you have ordered is not in stock we will inform you immediately so you can choose an alterative option or cancel the order.

 

Featured information
The contents of this website are for general information and illustrative purposes only. Farnless Farm Park and it's directors make no representation as to the accuracy of the information on this website. Any reliance on any information on this website shall be at the user's own risk.

Farnless Farm Park reserves the right to alter or update this website without prior notice. It may also change information and/or images at any time.

Links
This website may feature links to other Internet sites for the convenience of World Wide Web users. Farnless Farm Park is not responsible for the availability or content of these external sites and it does not endorse, guarantee or warrant the services, information or products featured on external sites.

Site usage
Your use and browsing of this website is at your own risk. Neither Farnless Farm Park nor any other partner involved in the design, production, maintenance or hosting of this website, shall be liable for any damages arising out of your access or use of this website.

 

 

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